If you received a damaged carton and the contents was also damaged please contact us within 3 business days of delivery with the order number, the tracking number on the carton, a contact name and telephone.(a shipping carrier claim will be filed)
Once confirmation of reimbursement from the carrier is received we will ship a replacement.
Should you need the item sooner, please place a new order and we will issue a refund when confirmation of reimbursement from the carrier is received.
WE WILL EXCHANGE YOUR PRODUCT FOR THE FOLLOWING REASONS
1. Received incorrect item - contact us within 3 business days of delivery
2. Received a defective item - contact us within 3 business days of delivery
*Please call 888-404-3769 for a return authorization number (RA#). We will send you a prepaid USPS label to return the product to us. Please note: A return authorization (RA#) is required for an exchange.
Upon receipt of the product, a replacement will be sent to you.
1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or
another box, if you prefer.
2. Affix the shipping label to the outside of the box.
3. Leave the package for your mail carrier to pick up.
PGDirect Reprint Bookstore 131 Fremont St
West Chicago, IL. 60185 US 630-221-1850