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FAQ

Frequently Asked Questions


Do I have to create an account?

We require that you create an account and password to purchase a book from our bookstore.

There are many benefits to creating your account. Each time you login your standard information is available and the status of your orders may be viewed along with tracking information on a particular order.

Your account also has a detail of your order history and your address book for multiple ship-to addresses to send your family and friends copies of your favorite book(s).

Changing information once an account is setup is easy, just login to My Account.



Do you charge sales tax?

We charge sales tax on items shipped to a location in IL or picked up from our warehouse in IL.



Shipping

We ship via UPS and US Postal Service (USPS), you are given a choice when checking out. Shipping rates are based on weight.
When shipping to multiple address please click on product and indicate that in the Send To box. If the address is not there you will want to add name and then update your address book.



When will my order ship?

Orders of quantities 1-11 usually ship 5-7 business days from the ordering date. When you'll receive your order depends on the method of shipping you selected and that carrier's time to deliver. Please note that media mail is the least expensive method of shipping but does not carry any insurance. Publishers' Graphics is not responsible for lost or misdirected shipments by the US Postal Service. Please contact your local post office with any delivery questions or concerns.



Methods of payment accepted

We accept Visa, MasterCard, Discover and American Express.



Privacy Policy

We do not sell or distribute your personal information, the information is used by Publishers’ Graphics, LLC and Publishers’ Graphics Bookstore only.

Your email is our first attempt to reach you should we have a question about your order. We will only phone you when emails have gone unanswered.

We may at times send emails to you to let you know of specials, and will always allow you to have your name removed from these kinds of mailing.



Our Return Policy

If you received a damaged carton that shipped via UPS or FedEX, and the contents was also damaged please contact us within 3 business days of delivery with the order number, the tracking number on the carton, a contact name and telephone.(a shipping carrier claim will be filed)
(If you received a damaged carton or did not receive your shipment and it shipped via USPS, please call us for the tracking number and contact your local post office to locate the package or file a damage claim. We do not file claims for USPS.)
Once confirmation of reimbursement from UPS is received we will ship a replacement.
Should you need the item sooner, please place a new order and we will issue a refund when confirmation of reimbursement from the carrier is received.

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WE WILL EXCHANGE YOUR PRODUCT FOR THE FOLLOWING REASONS


1. Received incorrect item - contact us within 3 business days of delivery

2. Received a defective item - contact us within 3 business days of delivery


*Please call 888-404-3769 for a return authorization number (RA#). We will send you a prepaid USPS label to return the product to us. Please note: A return authorization (RA#) is required for an exchange.
Upon receipt of the product, a replacement will be sent to you.
1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Affix the shipping label to the outside of the box.
3. Leave the package for your mail carrier to pick up.


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